世界500強英文面試題：客戶服務(wù)能力

　　客戶服務(wù)能力：

　　1) 請給出一個你主動了解客戶需求，從而提供服務(wù)并獲得認(rèn)可的例子。

　　Give me a case that you proactively worked out customers’ needs and your service finally gained customers’ recognition.

　　2) 請給出一個你雖然遇到困難但仍然有效為客戶解決問題的事例。

　　Tell me about a case that you effectively solved customers’ problem although you met difficulties when solving the problem.